Effective Date: October 17, 2026
Furniture Protection Store (“we”, “us”, “our”) is committed to protecting the personal information and privacy rights of all users who visit our website www.furnitureprotectionstore.com, browse our product listings, make purchases, or use any of our related e-commerce services. We recognize the critical importance of your personal data, and we design all of our information handling practices to comply with applicable global privacy regulations, including but not limited to the Personal Information Protection Law of the People’s Republic of China, the General Data Protection Regulation (GDPR) for users located in the European Economic Area, the Personal Information Protection and Electronic Documents Act (PIPEDA) for users in Canada, and all other relevant local data protection laws. This Privacy Policy is drafted to help you fully understand how we collect, use, store, share, protect, and manage your personal information when you interact with our platform, as well as to clarify the full scope of rights you hold over your personal data.
Before you begin using our website and services, please read this policy carefully, with special attention to the bolded sections that outline key data processing rules, your legal rights, and any high-impact information handling practices. By accessing, browsing, or completing a transaction on our platform, you acknowledge that you have fully understood and agreed to all terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our website and related services.
If you have any questions, concerns, or requests related to your personal information after reviewing this document, you may contact us at any time via email at [email protected], send physical mail to our registered address at 170 Duffield Drive, Markham, Ontario, L6G 1B5, Canada, or call our customer service line at +1 9059474488 during our regular business hours.
1. Scope of Application
This Privacy Policy applies to all information processing activities carried out by Furniture Protection Store through our official website www.furnitureprotectionstore.com, our official mobile web version service, and any official mini-programs or supplementary service portals we launch in the future that are explicitly linked to this policy. This policy covers all types of users of our platform, including casual visitors who only browse product pages, registered account holders, customers who complete purchases, and third-party partners who interact with our platform for order fulfillment or service cooperation.
This policy does not apply to third-party services that are linked from our website for your convenience, including but not limited to external social media share buttons, third-party payment gateway platforms, and logistics provider official pages. These external services operate under their own independent privacy policies, and we strongly encourage you to review their respective data handling rules before providing any personal information to those third parties. We do not assume any responsibility or liability for the information collection, use, or protection practices of these external third-party platforms.
2. Types of Information We Collect and How We Use It
We follow the core principles of legality, legitimacy, minimum necessity, and transparency when collecting and processing your personal information. We only collect data that is necessary to deliver the e-commerce services you request, and we will never process your personal data for purposes that are not clearly outlined in this policy without obtaining your separate explicit consent. The information we collect falls into two broad categories: necessary information required to provide our core e-commerce functions, and optional information that you may choose to provide to unlock enhanced personalized services.
2.1 Necessary Information for Core Service Delivery
Necessary information refers to the data we must collect to enable you to browse products, complete orders, and access the basic functions of our platform. If you refuse to provide this type of information, we will not be able to fulfill your purchase requests or guarantee the normal operation of core transaction-related services for you:
- Account and Identity Verification Information: When you create a registered account on our platform, we collect your full name, valid email address, and set a secure password associated with your account. This information is used to verify your identity when you log in, ensure that only you can access your order history and personal account settings, and send important service notifications related to your purchases. For users who request identity verification for high-value purchases or dispute resolution scenarios, we may also collect additional identification information to confirm your account ownership and prevent fraudulent transactions.
- Transaction and Order Information: When you place an order on our platform, we collect your full delivery address, contact phone number, specific purchase preferences for the furniture protection products you select, order value, and special delivery instructions you leave in the order notes. This information is exclusively used to process your order, coordinate fulfillment, ensure that your purchased furniture protection products are delivered to your specified location accurately, and resolve any post-delivery issues related to your order such as returns, exchanges, or warranty claims.
- Payment Related Information: To complete your transaction securely, we will collect necessary payment processing information including your preferred payment method, billing address, and payment transaction reference number. Please note that we do not store full sensitive credit card or bank account details on our internal servers; all complete payment credential data is processed directly through our certified, PCI DSS compliant third-party payment service providers, to minimize the risk of payment data leakage. We only retain non-sensitive payment confirmation records to verify that transactions are completed successfully, resolve payment disputes, and comply with financial regulatory requirements for transaction record keeping.
- Device and Automatic Log Information: When you access our website, we automatically collect limited technical information including your device model, operating system version, browser type and language settings, IP address, access timestamp, pages you viewed, links you clicked, and other operation log data. This information is used to identify unusual login behavior, prevent malicious hacking or fraud attacks on user accounts, troubleshoot technical system failures on our platform, optimize page loading performance for different device types, and maintain the overall security and stability of our e-commerce service.
- Cookies and Similar Tracking Technologies: We use industry-standard Cookies, pixel tags, and other similar data collection technologies on our website to remember your browsing preferences, pre-fill your frequently used shipping address to speed up future checkout processes, analyze website traffic patterns, and improve the overall user experience of our platform. You can adjust your browser settings to refuse Cookies at any time, but please note that disabling Cookies may prevent some personalized features of our website from functioning normally.
2.2 Optional Information for Enhanced Personalized Services
Optional information refers to data that you may voluntarily choose to provide to us. If you refuse to provide this type of information, it will not impact your ability to browse our products, place orders, or use the core basic functions of our platform:
You may choose to provide additional information including your product style preferences, furniture type and size details you are looking to protect, your preferred delivery time window, and your subscribe request for our marketing newsletter. We use this information to recommend more targeted furniture protection product options that match your specific needs, send you exclusive promotional offers that align with your consumption habits, and notify you of new product launches that may be of interest to you. We will never send you unsolicited marketing communications without obtaining your separate explicit consent, and you can opt out of all marketing notification services at any time, with no negative impact on your subsequent use of our purchasing services.
3. How We Share and Disclose Your Personal Information
We strictly commit to never selling, renting, or trading your personal information to any unrelated third parties for commercial profit purposes, under any circumstances. We will only share or disclose your personal data in the following limited scenarios:
- With Your Explicit Consent: If you provide separate written or actively confirmed consent for us to share your information with a specific third party for a purpose you clearly approve, we will share your data strictly within the scope of consent you granted.
- With Authorized Service Partners Necessary for Order Fulfillment: We share only the minimum necessary information with our trusted, pre-vetted third-party service providers who assist us in completing core e-commerce operations. These partners include payment processing providers, logistics and delivery companies, cloud service providers that host our website infrastructure, and customer service outsourcing teams we may engage to support post-sales support. All of these third parties are required to sign strict data confidentiality agreements with us, which mandate that they may only process your personal information for the explicitly specified purposes we authorize, and they are strictly prohibited from using your data for any of their own independent business purposes.
- For Legal Compliance and Public Interest Requirements: We may disclose your personal information if we are required to do so by binding mandatory legal requirements, valid court orders, or formal requests from authorized government administrative authorities. We may also disclose limited necessary personal data when we determine in good faith that disclosure is required to protect the legitimate rights and interests of Furniture Protection Store, our users, or the general public, to prevent imminent physical harm, financial fraud, or cybersecurity incidents.
- During Corporate Restructuring Transactions: In the event that we undergo a merger, acquisition, asset divestiture, bankruptcy reorganization, or other similar corporate restructuring process that involves the transfer of our business operations, we will ensure that the receiving party of your personal information is bound by equivalent or stricter personal information protection obligations than those outlined in this Privacy Policy. We will provide you with reasonable advance notification of the change in data controller, so that you have the opportunity to exercise your rights regarding your personal data before the transfer takes place.
4. Your Rights Over Your Personal Information
In accordance with applicable data protection laws across different jurisdictions, you hold the following full rights to manage and control the personal information you have provided to us:
- Right to Access and Obtain a Copy of Your Data: You can log into your registered account on our website at any time to view all of your personal information we have collected, including your order history, saved shipping addresses, and account profile details. If you need a complete electronic copy of all your personal data stored on our systems, you can submit a request to our customer service team, and we will provide you with the data in a structured, machine-readable format within 15 working days, free of charge for your first request each calendar year.
- Right to Correction and Update: If you find that any of your personal information stored on our platform is inaccurate, incomplete, or out of date, you can directly edit and update relevant details through your account settings page, or submit a correction request to our customer service team. We will verify your identity and process your correction request within 7 working days, to ensure your personal information remains accurate and up to date.
- Right to Delete Your Personal Information: You have the right to request that we delete all or part of your personal information stored on our systems at any time. We will promptly process your deletion request, and permanently remove your personal data from our active service systems, unless we are required by mandatory laws and regulations to retain specific transaction records for extended periods to meet financial or industry regulatory compliance requirements.
- Right to Withdraw Consent and Unsubscribe: You can withdraw any previous consent you granted to us for processing your personal information, including opting out of marketing newsletter subscriptions, disabling non-necessary Cookies, and revoking your authorization for us to collect optional personalized preference data. Withdrawing your consent will not affect the legality of any data processing activities we have already completed based on your prior valid consent, and it will not impact your ability to continue using the core basic purchasing services on our platform.
- Right to Account Cancellation: You can submit a request to permanently cancel your entire registered account on our platform at any time. After we complete the identity verification process for your cancellation request, we will fully deactivate your account within 10 working days, and delete all personal information associated with your account except for the transaction records we are legally required to retain for compliance purposes.
- Right to Lodge a Complaint: If you believe that our processing of your personal information has violated applicable privacy laws or the terms of this Privacy Policy, you can submit a formal complaint to us through the contact methods listed in this document. We will respond to your complaint within 15 working days, conduct a full internal investigation, and provide you with a detailed resolution plan. If you are not satisfied with our handling of your complaint, you also have the right to submit a complaint to the local data protection regulatory authority in your jurisdiction.
5. Information Storage, Security Protection and Retention Period
All of your personal information we collect is stored on secure encrypted servers located within the territory of Canada, which fully meets local data localization regulatory requirements. If we ever need to transfer your personal information across national borders for any reason, we will strictly follow all applicable cross-border data transfer legal requirements, complete all required security assessment and approval procedures, and ensure that the overseas receiving party provides an equivalent level of protection for your personal information.
We have implemented industry-leading multi-layer data security protection measures to safeguard your personal information from unauthorized access, disclosure, tampering, destruction, or leakage: all sensitive personal data including contact information and order details is encrypted during storage and transmission using standard AES-256 encryption technology. We have strict internal access permission control mechanisms, which only grant the minimum necessary data access permissions to our employees who need to process your data to complete their job duties. All staff with access to user personal information have signed formal data confidentiality agreements, and receive regular annual data security training to ensure they fully comply with our information protection rules. We also perform regular periodic security audits, vulnerability scanning, and penetration testing on our systems, and maintain a comprehensive personal information security incident emergency response plan. In the unlikely event of a personal information security incident, we will immediately activate the emergency response mechanism, take all feasible remedial measures to contain the impact of the incident, and notify you and the relevant regulatory authorities in accordance with legal requirements in a timely manner.
We only retain your personal information for the shortest possible period necessary to fulfill the specific purposes for which the information was collected: general non-transaction related personal account information will be retained for 1 year after you submit a formal account cancellation request, or for the period required by mandatory legal regulations, whichever is longer. All transaction records, order information, and after-sales service related data will be retained for 3 years after your last order is fully completed and the warranty period for your purchased products expires, to meet after-sales service, dispute resolution, and financial regulatory record keeping requirements. After the specified retention period expires, we will permanently delete or fully anonymize your personal information, so that it can no longer be associated back to your specific personal identity.
6. Protection of Minors’ Privacy
Our e-commerce platform is primarily designed for use by adult users aged 18 years or older. We do not intentionally collect any personal information from minors under the age of 18. If you are a parent or legal guardian of a minor, and you discover that your ward has provided personal information to our platform without your supervision and consent, please contact us immediately through the contact channels listed in this policy. We will verify your identity, and promptly delete all relevant personal information of the minor from our systems as soon as possible.
7. Updates to This Privacy Policy
We may update and revise the terms of this Privacy Policy on an occasional basis, to reflect changes in our business operations, new product and service features, or updates to applicable legal and regulatory requirements. When we make significant changes to this policy, we will prominently post the updated version on the homepage of our website www.furnitureprotectionstore.com, clearly mark the new effective date, and send a notification to the registered email address of all our existing registered users. We recommend that you review this Privacy Policy periodically whenever you visit our website, to stay informed of the latest terms of our data handling practices. Your continued use of our services after the new version of the policy takes effect will constitute your acknowledgment and agreement to all updated terms.
8. Contact Information
If you have any questions, comments, requests, or complaints related to this Privacy Policy or our personal information processing practices, please contact us through the following methods:
- Contact Email: [email protected]
- Physical Mailing Address: 170 Duffield Drive, Markham, Ontario, L6G 1B5, Canada
- Contact Phone Number: +1 9059474488
We will process all your privacy related inquiries and requests as soon as possible, and respond to you within no more than 15 working days after we confirm your identity.