Effective Date: October 17, 2026
At Furniture Protection Store, we are dedicated to delivering our premium line of anti-slip pads, soft silicone corner guards, heavy duty foot pads and all other furniture protection products to your doorstep in a fast, secure and cost-effective manner. This Shipping Policy lays out all standardized rules, shipping rate structures, delivery timelines, order processing protocols, and post-shipment handling guidelines that apply to every order placed through our official e-commerce platform. We have designed this policy to be fully transparent, so you have complete clarity on what to expect after you complete your purchase, with no hidden fees or unstated delivery terms. If you have any questions about your order shipment, you may reach out to our dedicated logistics support team anytime via email at [email protected], send written inquiries to our registered operational address at 170 Duffield Drive, Markham, Ontario, L6G 1B5, Canada, or call our customer service hotline at +1 9059474488 during our regular 9AM to 6PM local business hours, and we will respond to your inquiry within 12 working hours.
1. Order Processing Timeline
All orders placed on our platform go through a standardized verification and preparation process before they are handed over to our trusted logistics partners. We complete full order processing within 1 to 2 business days after your payment is confirmed successfully. Processing includes verifying your shipping address accuracy, conducting pre-shipment quality checks for your selected furniture protection products, securely packaging the items to avoid transit damage, and generating a unique tracking number linked to your order. Please note that order processing does not include weekends and official public holidays observed in Ontario, Canada. Orders placed after 2PM local time on Fridays, or on public holidays, will begin processing on the next following regular business day. We will send you an automated confirmation email the moment your order is dispatched from our local warehouse, which includes your full tracking information and a direct link to monitor your shipment status in real time.
2. Shipping Zones and Corresponding Rate Structure
We currently offer two tiers of shipping services to cover all eligible delivery locations, with clear, upfront pricing that is displayed directly at the checkout page before you confirm your payment:
- Domestic Shipping within Canada: For all delivery addresses located in provinces and territories across Canada, we provide free standard shipping for any order with a total value of 40 CAD or more. For orders under 40 CAD, a flat rate domestic shipping fee of 4.99 CAD will be applied to your checkout total. Standard domestic shipping typically takes 3 to 7 business days for delivery, based on the distance between our Markham warehouse and your final delivery address. For customers who need faster delivery, we also offer an expedited domestic shipping option at a flat rate of 9.99 CAD, which guarantees delivery within 1 to 3 business days after order dispatch.
- International Shipping to Eligible Regions: We currently ship our furniture protection products to the contiguous United States, the United Kingdom, and most countries within the European Union. International shipping rates are calculated dynamically at checkout based on your delivery location, total weight of your ordered items, and preferred shipping speed. Standard international shipping takes 7 to 14 business days for delivery, while expedited international shipping takes 3 to 5 business days. Please note that all international orders may be subject to local import duties, customs clearance fees, or value-added tax charges that are imposed by your destination country’s customs authority. These additional charges are the sole responsibility of the customer, and we recommend you check your local government’s import regulations before placing your international order to avoid unexpected costs.
3. Delivery Related Protocols and Responsibilities
All our shipped packages require a signature confirmation upon successful delivery, to ensure your furniture protection products are received securely by you or an authorized member of your household. If our logistics carrier attempts delivery at your address and no one is available to sign for the package, the carrier will leave a delivery attempt notice and hold the package at their nearest local pickup location for 5 calendar days. You will be required to arrange a re-delivery or pick up the package in person within that 5-day window. If you fail to collect the package within the holding period and it is returned back to our warehouse, you will be responsible for covering the cost of a second re-shipment if you wish to have the items sent to you again.
It is your responsibility to ensure that the shipping address you provide at checkout is complete, accurate and includes all necessary details such as apartment number, floor, and any additional delivery access instructions to help our carrier locate your property easily. We are not liable for shipment delays or lost packages that result from you submitting an incomplete, incorrect, or outdated shipping address during the order placement process. If you need to modify your shipping address after submitting your order but before it is dispatched from our warehouse, you may contact our customer support team immediately, and we will update your address information free of charge. We cannot modify the delivery address for orders that have already been handed over to the logistics carrier for shipment.
4. Shipment Exception Handling
In very rare cases, unforeseen circumstances may impact the normal delivery timeline of your order, including extreme adverse weather conditions, local logistics network disruptions, unexpected customs clearance delays for international orders, or temporary public health or safety events that affect transportation operations. If your delivery is delayed by more than 10 business days past the originally estimated delivery date for domestic orders, or more than 20 business days for international orders, please contact our support team, and we will open a formal investigation file with our logistics partner immediately.
For confirmed lost packages that our logistics carrier cannot locate after a full investigation, we will offer you two optional solutions at no extra cost: we will arrange a full re-shipment of your ordered furniture protection products, or process a full refund of your order total back to your original payment account. For packages that arrive with obvious exterior damage and the internal products are confirmed to be broken or defective due to rough transit handling, please take clear photos of the damaged packaging and affected items, and share these materials with our support team within 48 hours after you receive the delivery. We will coordinate a free replacement shipment for you, no return of the damaged items will be required.
This Shipping Policy forms an official part of our platform’s terms of service, and all users who place an order on Furniture Protection Store are deemed to have fully read, understood, and agreed to all the terms outlined in this document.