Effective Date: October 17, 2026
Welcome to the refund and returns policy of Furniture Protection Store. This policy outlines all formal rules and guidelines that govern return, exchange and refund processes for all furniture protection products purchased through our official e-commerce platform. Our team is fully committed to delivering high-quality anti-slip pads, corner guards, foot pads and other furniture protection solutions that meet your expectations for durability, practicality and safety. We have designed this policy to be fair, transparent and easy to follow, to protect the legitimate rights of both our valued customers and our business operations. Before submitting any post-purchase request to our team, please read this full policy carefully to understand all eligibility requirements, allowed processes and key limitations, particularly the critical rule that we strictly do not support any “refund only” requests under almost all circumstances.
If you have any questions, concerns or clarification needs regarding this policy at any time, you may reach out to our customer support team via email at [email protected], send physical correspondence to our registered office at 170 Duffield Drive, Markham, Ontario, L6G 1B5, Canada, or call our support hotline at +1 9059474488 during our regular business hours. Our team will respond to your inquiry within 12 working hours and provide step-by-step guidance for your eligible requests.
1. Core Ground Rule: No Standalone Refund Only Requests
This is the most critical and non-negotiable rule of our entire post-purchase policy. We strictly reject and do not process any requests that ask for a full or partial monetary refund without the customer returning the physical purchased products to our designated return shipping address. “Refund only” requests of any kind, including but not limited to requests to keep the products while asking for a full refund, requests to retain partial products while applying for a partial refund without returning corresponding items, and requests for direct monetary compensation that do not require product return, are not eligible for approval.
This rule is put in place to ensure fair treatment for all our customers, prevent unreasonable operational losses caused by malicious fraudulent post-purchase claims, and maintain the stable pricing of our premium furniture protection products. All valid refund claims will only be processed after our warehouse team has received, inspected and confirmed the returned products meet our return eligibility standards. No exception will be made for this core policy unless there are extreme, verified special circumstances that are formally recognized by our senior management team and comply with relevant local consumer protection regulations.
2. General Return Eligibility Criteria
To submit a valid return request that meets our processing requirements, your request must satisfy all of the following conditions:
- Your return request must be submitted within 30 calendar days from the date you successfully signed for your purchased furniture protection products. Any request submitted after this 30-day window will not be approved for return processing.
- The returned products must be in their original unused, unopened and resalable condition. The original product packaging must be fully intact, and the silicone corner guards, rubber anti-slip pads and other items you return must not have been installed, modified, cut, damaged, or stained by any form of use.
- You must provide the valid original order number associated with your purchase, as well as the order confirmation email or payment proof you received when you completed the transaction on our platform, to help our team quickly verify your purchase identity.
- The returned products must not be classified as non-returnable items as outlined later in this policy.
3. Step-by-Step Valid Return Process
All eligible return requests must follow the formal process below to ensure smooth, fast processing:
- Contact our customer support team before you ship any products back, explain the specific reason for your return, and provide clear photos or short videos to show the condition of your purchased products. Our support team will review your submission within 24 hours and confirm whether your request meets our return eligibility standards.
- After your return request is approved, our team will send you the official designated return shipping address, as well as a unique return authorization number. You must clearly mark this return authorization number on the outside of your return shipping package, to avoid our warehouse team being unable to match your returned items to your original order.
- You are responsible for covering the full cost of the return shipping fee, unless the return is caused by our verified mistakes, such as us shipping the wrong products, sending incorrect product specifications, or delivering products with confirmed manufacturing defects.
- After our warehouse team receives your returned package, they will complete a full inspection of the returned products within 3 working days. If the inspection confirms that the items meet all our return eligibility requirements, you may choose between two optional processing outcomes:
- Equal Value Product Exchange: You can select other furniture protection products of the same total value from our store catalog, and we will ship the new items to you for free with no extra charge.
- Full Refund: We will process the full refund to your original payment account. The refund will typically arrive in your account within 7 to 14 working days, depending on the processing speed of your payment service provider.
4. Non-Returnable and Non-Eligible Scenarios
The following situations do not meet our return eligibility requirements, and we will reject any associated return or refund requests:
- Products that have been installed, cut, modified, or show obvious signs of use, including peeled off adhesive layers on anti-slip pads and corner guards.
- Custom personalized products that were custom manufactured exclusively according to your specific size or style requirements.
- Products that were purchased during final clearance promotion events, which are explicitly marked as non-returnable on their corresponding product detail pages.
- Requests for “refund only” where you choose to keep the purchased products while asking for monetary compensation of any form.
- Products damaged due to improper use, improper storage, or man-made destructive operations after you receive the delivery.
5. Damaged and Defective Product Handling
If you receive a package with visibly damaged outer packaging, and the internal products are confirmed to have manufacturing defects or damage caused during transit, please contact our customer support team within 7 calendar days from the delivery date, and provide clear photos of the outer packaging and the damaged products. After our team verifies and confirms the issue, we will arrange for a free replacement shipment to you, or coordinate a full return with all shipping fees covered by our side. We still do not approve any refund-only requests for these scenarios, you will be required to return the damaged defective items before we process your replacement or corresponding refund.
This Refund and Returns Policy is an official part of our website terms of service, and all users who complete a purchase on our platform are deemed to have fully read, understood and agreed to all terms outlined in this document.